Sector: Property – Windows and Doors
This family run business has over 30 years’ experience of window manufacturing, supplying and fitting with a nationwide coverage. Supplying windows to a variety of customers including hotels, hospitals and for housing.
They have extremely high quality standards providing excellent customer service through establishing long term client relationships on long term public sector contracts.
Problems Faced by Client – Why did they need our help?
Although a large number of the contracts they deliver are public sector/social housing, very few had been won through a tender process using a portal submission. With little to no experience using and complying with these requirements – they contacted us to support them in understanding the process and helping with writing and reviewing the responses.
Services Provided – Meeting their needs
Following an initial meeting with the Client where we showed them around the portal, we agreed which responses we’d support them on and although we provided training on how to access, use, upload to and submit via the portal, the Client decided to ask us to complete the portal for them so no mistakes were made.
Outcome of our Work – Improved Win Rate, Gained Accreditation etc
This contract was won by the Client.
Following on from our work with them they introduced us to a large construction company who also had no Bid resources in-house and we continue to support both companies to date as and when they tender for work.