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    Terms & Conditions

    General Terms & Conditions

    • All work is quoted upfront and no additional charge will be made to the client unless pre-agreed.
    • Responsibility lies with the client for a final proof read of Bid Documents prior to submission, as once submitted our words become yours. Bid & Tender Support Ltd will accept no liability or loss arising from the performance of any services carried out under the agreement
    • Bid & Tender Support Ltd recommend any Confidential Information is sent by secure delivery
    • A written acceptance of our Quote is required before commencement of work. This indicates clients acceptance of our terms and conditions
    • Bid & Tender Support will not be held liable or responsible for the end use of any document or work carried out by us. We retain the right to reject work which involves material we feel is illegal, immoral or objectionable
    • Work will be presented using Microsoft Office applications
    • Work can be cancelled with written notice. We reserve the right to charge for any work carried out prior to cancellation

    Charges & Payments

    • Monthly retainer packages must be paid in advance and unused hours cannot be carried over to subsequent months
    • All charges are billed as per initial quote
    • Payment can be made via BACS Transfer (Direct Payments), alternatively we do accept Cheque Payments.
    • If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client
    • Payment is strictly 14 days from date of invoice
    • Any and all costs incurred for chasing and/or recovering the outstanding payment will be added to account
    • Travel, Printing, Postage and other expenses will be charged separately to hourly rate/package cost where incurred, but will be agreed with Client before incurred.
    • Mileage for required car travel will be charged at a rate of 0.45pence per mile
    • If turnaround of work of 24 hours is requested, additional charges of 25% may be applied
    • All charges will be reviewed on 1st April each year and clients will be notified of any new charges in writing

    Confidentiality & Data Protection

    • Confidentiality is guaranteed at all times
    • No information will be made available to any third party
    • All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed