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    Case Study 108

    Global Travel Management

    Category
    Travel
    About This Project

    Size: Large

     

    Client Description:

    As a multi-award-winning travel management company, our Client provides a fully integrated service to clients in the charity, academic and not-for-profit sectors. They have significant expertise in arranging travel to both familiar and more obscure areas of the globe, with access to exclusive highly flexible charity and academic air fares.

     

    Problems Faced by Client – Why did they need our help?

    Working alongside our delivery Partners Sales Engine, we were asked in August 2019 to support this client on a retained contract basis for 6 months to cover a Maternity Leave in the Team. The client had a number of significant ‘must win’ contracts including one existing contract that was coming up for renewal worth £5million per annum.

    In addition to this there were several smaller bids in the pipeline which meant the Bid Manager would quickly exceed their work capacity to complete all works.

     

    Services Provided – Meeting their needs

    As this work would be quite in depth and involve a number of systems and used by the client we decided it would be advantageous to all for us to spend a day in their offices in London to go through all of their systems and be given an full induction to the Company.

    They used an online Bid Management tool which we hadn’t seen before, so full training was also given to us on this. Ultimately our job was to fit into their Bid Team, use all of their tools and provide the additional resource required over the 6 month period.

    We helped plan answers, collate content, write first drafts, review responses and finalise submissions.

     

    Outcome of our Work – Improved Win Rate, Gained Accreditation etc

    During our work with the Client we secured contracts worth over £20 million including the renewal of the existing contract which was extremely important to them. In addition to that win, we also secured them a couple of smaller Framework Call-Off Contracts and two other significant value contracts with high profile international clients.