Client Description: Commercial and domestic flooring company with over 20 years’ experience
Problems Faced by Client – Why did they need our help?
Although they are highly qualified and experienced in their field and had tendered for several projects, changes in the world of cyber security meant that additional technical questionnaires relating to GDPR and managing data was beyond their scope.
They approached us to see if we were able to help respond to the multi-page form, which we were, as this type of compliance is part of our daily work. The turnaround time was very short as they had not realised how difficult the form was going to be and the tender was closing in a couple of days, so a quick response was required from us.
Services Provided – Meeting their needs
Our first step in helping the company complete the form was to have a kick-off call that day to go through the details of the firm itself and how they managed certain data requirements and confidentiality. Although some of the wording on these forms can be quite formal and confusing, broken down into a conversation on the phone in more layman terms, it suddenly becomes a lot clearer for the client and their confidence is restored that they can fulfil the buyer requirements.
Once we had gathered sufficient information, we set to completing the form for the client – based on our GDPR knowledge combined with the specifics for this company. As the turnaround time was short, we rescheduled another project by a day which had a longer lead time – as flexibility is key in these cases.
Due to our experience we completed 95% of the technical form with only a few gaps which required additional input from the client who was to get the information from their admin team/check with colleagues. A follow up phone call with the client the following day completed these gaps, and they were able to submit their tender on time, accurately and in full.
Outcome of our Work – Improved Win Rate, Gained Accreditation etc
Although we are still awaiting the outcome of the tender application, we felt that this was a successful collaboration with a new client who, stumped by the latest due diligence requirements, came to us as a last minute request which, on this occasion, we were happily able to accommodate.