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    Case Study 36

    Construction – Social Housing

    Construction, Property Services, Repairs & Maintenance
    About This Project

    This business specialises in the refurbishment and regeneration of social housing and public buildings. “We provide regeneration and refurbishment services on a one-off contract basis and as part of ongoing framework agreements on a continuous cycle of maintenance”, our client explained.

    Established in 2004, the firm has grown to employ a team of 500, and have successfully refurbished over 60,000 properties with tenants in situ.

    They have a dedicated management team and a well-trained workforce committed to delivering projects to the highest possible standard, and a client satisfaction record to be proud of.


    Problems Faced by Client – Why did they need our help?

    Even though the company prepared three to four bids a month, there was no dedicated bid team in house. This onerous task often fell to the directors to lead, with the resulting pressure on time and the ability to focus on the core business.

    Given theirs is a highly competitive market, where large competitors use financial muscle to win on pricing, a high-quality bid-score is essential for success.

    The client needed to improve their win rate and more effectively manage the existing Bid library content to keep it current and to capture all institutional knowledge in the business in one place to sharpen bid-readiness.


    Services Provided – Meeting their needs

    A full suite of bid-management services was provided to submit two to three carefully targeted bids a month. This included Bid Writing & Review Services, Bid Management and Bid Library Management.

    Bid planning support included remote and face to face ‘kick off meetings’ to arm the business with the best opportunities of success.


    Outcome of our Work – Improved Win Rate, Gained Accreditation etc

    The company now has a comprehensive bid library that is shared throughout all bid and tender teams in the business. “We now have a culture of bid-readiness and has resulted in multi-million pound contracts and frameworks secured across London”, the client confirmed.