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      Case Study 35

      Cleaning – Facilities Maintenance

      Cleaning, Construction
      About This Project

      Sector: Cleaning – Facilities Maintenance

      Size: Medium (150 employees)

      Client Description:

      Our client is a United Kingdom based market leader, a respected provider of Facility Management services. They develop and deliver solutions that align with the needs and objectives of their clients from single cleaning disciplines through to total Facilities Maintenance, particularly across warehouse distribution, production, transport and the public sector.

      They offer an unparalleled level of management, quality, transparency and staff training, coupled with investment into new technology.

      Working nationwide, the following services are among those provided to some of the UK’s largest companies:

      • Cleaning and Hygiene
      • Recycling & Waste Management
      • Security
      • Maintenance
      • Landscape Management

      Problems Faced by Client – Why did they need our help?

      As the business grew, there were no internal resources to strategically manage bids. As tendering for business was not a part of the culture of the business, there was no institutional experience or a base of bid content to rely upon. There was little time to manage bids effectively and this was exacerbated with an office move and changes within the Business Development team.


      Services Provided – Meeting their needs

      We assessed their business model and their strategic plan, and concluded that they would benefit from Bid Management services to pull their strategy and tactics together. Through the bid process, we undertook Bid Kick Off Meetings and further Planning Meetings to formalise data and clarify requirements. In a ‘through the line’ approach, we also provided Bid Writing and Bid Review Meetings.


      Outcome of our Work – Improved Win Rate, Gained Accreditation etc.

      The business intelligence acquired by the company through Bid & Tender Support allowed the internal Contract Team to concentrate on existing work-flow and on commercial aspects of the bid. This enabled them to submit strategically thought-through bids.

      “We have got through to the interview stage on our very first tender submitted. Two additional bids have completed since, and we are optimistically awaiting the outcomes”, the client said.

      A bespoke search service has now been developed to source suitable future opportunities to tender for, and forms part of the objective to be ‘bid-fit’.