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Case Study 15

Care Agency

Category
Healthcare Services
About This Project

Sector: Nursing and Care Agency

 

Business Size:
Small Business (2-10 employees)

 

Client Description:
Nursing and Care Agency in Swindon providing care at home. The company specialises in working with customers and their families that require health care in their homes and working alongside professionals such as GPs and Clinical Commissioning Groups. The company provides healthcare assistance and nurses to registered organisations like hospitals and care homes with well-trained experienced staff.

 

Problems Faced by Client – Why they needed our help: 
Through lack of time and internal expertise in completing applications the company needed assistance in the setting up and administration of their Care Quality Commission application. The CQC are the independent regulator of health and social care in England.

In order to deliver their services CQC registrations was essential.

 

Services Provided – Meeting their needs:
We provided a professional and efficient service for the Client helping them with the initial set up and ongoing administration of the entire process. This including writing of Policies and Procedures compliant with the needs of the CQC. We were there to offer advice and support, being at the end of the phone throughout the process.

At Bid and Tender Support we helped to set up the CQC application document to an in-depth, professional and high standard enabling them to guarantee standards are being met within their organisation.

 

Outcome of our Work – Improved Win Rate, Gained Accreditation etc.: 
The Client’s Management Team were delighted with the support and service they received commenting on our hard work and professionalism throughout. The Client has successfully secured CQC Approval and will now be pursuing Tender Opportunities in this area with the support of our team in the future.