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      Case Study 37

      Pest Control

      Pest Control
      About This Project

      Sector: Pest Control

      Size: Small (1-10 employees)

      Client Description:

      This small business provides contract pest control services to two large local businesses. High levels of skill and knowledge have been developed over 13 years of trading experience. It operates predominantly in the following disciplines:

      *           Risk minimisation

      *           Pest entry protection

      *           Pest control strategy

      *           Turn-key design and implementation

      *           Reactive and Contracted Services for both domestic and commercial


      Problems Faced by Client – Why did they need our help?

      An important, established client changed their procurement strategy, where they put all their work out to tender. Given the client had never tendered before, this was a daunting task and critical that they achieved the right outcome.

      Additionally, there was little in the way of documented evidence of processes, approach, experience and track record for the company – a vital part of the decision-making process for their client. Business and client institutional knowledge was retained only by one Director, who was heavily involved in operations, meaning there was insufficient capacity to tender effectively.

      Services Provided – Meeting their needs

      We audited their current bid resources, and set about filling the gaps. The creation of key documents and the bespoke writing of their policies for submission with their tender helped them to be ‘fit to bid’. Information was gathered in consultation with the director on existing delivery processes, which helped us to fully understand the business model – an essential part of the process for crafting a compelling statement of services.

      The Bid Writing and Reviewing process ironed out potential areas of weakness prior to the bid.

      Outcome of our Work – Improved Win Rate, Gained Accreditation etc.

      This Client has now successfully secured place on the national framework for existing clients and completed a compliant bid to win a place with a national trade outsourcer.